FAQ

Can I use a cell phone, watch, or earbuds wireless charger to charge my dice?
No, Pixels Dice are not compatible with any other wireless chargers.

Is the dice battery replaceable?
No, since the dice are fully encased in resin it is not possible to remove and replace the battery.

Are the dice waterproof?
Yes! There are no seams or openings anywhere on Pixels Dice so they are fully waterproof. They will light up under water but the Bluetooth signal may not function.

How do I put dice in Bluetooth pairing mode?
Pixels Dice do not have a “pairing” mode commonly found on other Bluetooth devices. They are always advertising and ready to be paired once found.

Can I connect to multiple dice at once?
Yes, so long as your device supports multiple connections. This is standard on most modern phones, computers, tablets, and game systems.

Can I connect my dice to multiple devices, applications, or integrations at once?
No, Pixels Dice can only connect to one device at a time. To change the active connection, disconnect from one device and connect to the other.

Why am I getting an error when trying to pair using my device settings?
Pixels Dice are not designed to pair with your device’s operating system. Such pairing is useful for speakers or other devices that integrate tightly with your device system (such as sound).

How long does the battery last?
Battery life will vary based on user settings. The number of rolls, length of rolling, LED intensity, complexity of animations, and sending roll results via Bluetooth connection will impact battery usage.
On average, dice with an active Bluetooth connection that display no LED animations can last up to 10,000 rolls on a full charge.
By comparison, dice with all LEDs steady on the highest brightness can last between 30-60 minutes.

What is the small transparent mark on the lower face?
We call it the maker’s mark. During manufacturing the die electronics are wrapped around a plastic core. Then the core is placed in a mold inside a cavity into which resin is poured. To keep the core perfectly centered inside the mold cavity, there is a registration leg that attached to the core on one end and maintained in place by the mold on the other end.
Once the die has been cast, this registration leg is cut and the die is polished. The maker’s mark on the lower face is the section of that registration leg.

What if my dice stop working?
See the Troubleshooting page for more information on how to identify the problem.

My cat took my dice, how do I find them again?
Sorry, rules say those belong to the cat now. If you really want to break the rules you can connect them to the Pixels app and use settings to make it blink!